Cree

  • Customer Service Support

    Job Locations US-WI-Racine
    Requisition ID
    2018-7340
    Category (Portal Searching)
    Customer Service/Support
  • Job Description

    Summary: Work within a customer-focused team environment. Provide prompt and courteous handling of all customer service aspects with a primary focus on responding to customer inquiries, correspondence via fax messages, e-mail, and telephone calls.

    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

    • Receive research and respond to customer inquiries and requests via phone, fax, mail, e-mail or in person.
    • Respond to inquiries regarding shipping/delivery dates, order changes/cancellations, and quotations, etc.
    • Process and follows up on less complex customer complaints requiring reimbursement (such as late shipment), repair (such as damaged product) or replacement.
    • Compile documentation, records, written correspondence and files pertinent to customer orders, complaints, etc.
    • Maintain basic familiarity with products, applications, pricing, warranties, sales policies and procedures, etc.
    • Maintain working relationships with supporting departments (such as Exception Resolution, Application Engineering, etc.) and Cree Salespeople.
    • Perform limited troubleshooting such as ensuring parts ordered are complete.
    • Participate in departmental/team meetings and training programs.
    • Quality (E-mail and call monitoring scores) must meet or exceed department expectations.
    • Enter customer orders on an as-needed basis.
    • Follow Customer Service Behavioral Expectations.
    • EDUCATION and/or EXPERIENCE
    • High School Diploma minimum. Associates Degree or Bachelor’s degree desired or 2+ years of previous customer service experience.
    • Ability to type 30 wpm and experience working with the Internet, e-mail, and Adobe Acrobat.

    Overview

    At Cree, we’ve spent more than 30 years developing industry firsts as a leader in wide bandgap semiconductor technology. Not familiar with all of our products? That is because we are a part of the invisible revolution; if we do our job right you will never know we were there. Our products make impossible possible like our LEDs that power cities to our Silicon Carbide (SiC) and Gallium Nitride (GaN) components that power electric vehicles, solar energy, telecommunications and industrial, military and aerospace solutions.

     

    We believe in enabling the world to do more with less. That’s why we encourage each other to think unconventionally, take ownership and solve real problems. Interested in a career at Cree? We want to meet you. Submit your application now.

     

    We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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