L3 Technical Analyst – Collaboration
We are looking for a talented Level 3 Technical Analyst who is a dynamic out of the box thinker. This person will be responsible for working with multiple solution support groups on all aspects of an enterprise support including enhancements, projects, deploying, maintaining and providing operational level 3 support for End User Technologies and Collaboration. They will assist teams in the creation of the documentation and processes to allow transition to our existing support teams with a “shift-left” mentality.
Cree is a rapidly growing company, and we have a team of highly dedicated IT professionals who work hard to make sure that IT grows with the enterprise. The ideal candidate can prioritize critical tasks and as a key member of our Support Solutions staff, the candidate will work closely with other team members to support and document solutions for all EUT/Collaboration activities. They will be expected to prepare documentation and implement best practices for provisioning services to ensure investment in technology is consistent with business objectives and validate processes and cross train team members
The successful candidate will work in a fast-paced environment and must be able to multitask whilst also providing exemplary service to clients. They will work in an environment that fosters cross-training, collaboration and voluntary knowledge transfer.
Qualified candidates will provide quality support with a high degree of customer satisfaction, technical expertise and timeliness. Support will be provided following a detailed ticketing system. Successful candidates must understand the importance of maintaining a 24x7 production environment, the ability to work well under pressure, and handle stressful situations. A good personality and excellent written and verbal communication are critical to success. Individuals must be able to work well with limited direction and supervision, be detail oriented, extremely organized, and maintain a sense of ownership.
Knowledge, Skills, and Behaviors:
Any work-related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements.
Since our beginning 30 years ago, we have introduced innovative and disruptive solutions that enable a more efficient, productive and safer world. We continue our leadership in developing market-leading lighting-class LEDs, lighting products and semiconductor products for power and radio frequency (RF) applications. We believe in unlocking the power and potential of technology, enabling the world to do more with less. We aim to transform the way people experience light and are also leading the innovation of Power/RF products that move us toward a more energy efficient future.
Be part of our future and have a direct impact while working for an organization that provides a place to work alongside brilliant people, a competitive total rewards package, and a problem solving culture. We invite you to submit an application if you feel we would be a good fit.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.