• Customer Service Representative

    Job Locations US-NC-Durham
    Requisition ID
    Category (Portal Searching)
    Customer Service/Support
  • Job Description


    Summary Statement of Job’s Main Role/Focus:

    The primary focus of this position is to provide administrative support optimizing RMA cycle time and related RMA administrative requirements.  This includes all Business Unit inbound Materials processing.  Additional objectives are to provide continuous support to the sales, technical service group, and accounting for quoting activities.  This role is to act as a single point of contact for the CREE Customer on all RMA and order management activities.



    Minimum Qualifications for the Position: 

    • 4-year college degree (business or math preferred) or equivalent experience in Customer Service
    • Effective communication.
    • Must be able to work independently.
    • Must be able to work in a fast-paced environment with multiple priorities.
    • Must be able to interface cross functionally across the organization. This includes working within a team environment to meet the objectives.
    • Must be able to understand written processes and procedures for Sarbanes Oxley and other internal policies and procedures.
    • Attention to detail.
    • Efficient in MS Office and Oracle experience is highly desirable. 

    Job Responsibilities:

    • Ensures accurate systems update and tracking of returned materials through failure analysis (FA) and related steps prior to and including closing of RMAs.
    • Responsible for getting appropriate approvals for product returns and ensuring the returns process flows with a sense of urgency.
    • Responsible for timely and accurate data entry using MS Excel, MS Access and Oracle.
    • Responsible for the accurate filling of various records.
    • Responsible for the accuracy of inventory for the various business units supported.
    • Provides appropriate information such as delivery schedules / quotes, prices, discounts, etc. to the customer. Ensures that the customer understands CREE terms and conditions.
    • Acknowledges / Re-acknowledges order to set customer delivery expectations based on customer requirements and/or an established production plan. Works with the Sales team to establish priorities and administer product allocation when the demand is greater than the supply of the product.
    • Analyzes and resolves order problems which may either be system or customer related. Reconciles reports which tracks system inaccuracies or imbalances.
    • Update systems, maintains customer order files, prepares reports and systematically documents phone conversations in accordance with established business controls.
    • Provide post shipment support or problem solving to achieve customer satisfaction, e.g. sample / no charge shipments, tracers, POD’s, shipment error correction, product recall, etc.


    Since our beginning 30 years ago, we have introduced innovative and disruptive solutions that enable a more efficient, productive and safer world. We continue our leadership in developing market-leading lighting-class LEDs, lighting products and semiconductor products for power and radio frequency (RF) applications. We believe in unlocking the power and potential of technology, enabling the world to do more with less. We aim to transform the way people experience light and are also leading the innovation of Power/RF products that move us toward a more energy efficient future.

    Be part of our future and have a direct impact while working for an organization that provides a place to work alongside brilliant people, a competitive total rewards package, and a problem solving culture. We invite you to submit an application if you feel we would be a good fit.

    We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.



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