Employee Communications Manager - Intranet

Requisition ID
Category (Portal Searching)

Job Description

Employee Communications Manager - Intranet


Cree is seeking an Employee Communications Manager - Intranet to help lead the project to build a new intranet and manage the new intranet once it is rolled out. For all stages of the intranet’s development, this person will have responsibility, reporting up to the VP for Internal Communications, for the overall visual design, site navigation, site content, engagement and training of users, coordination with key stakeholders and oversight of the technology in collaboration with the corporate marketing digital team and information technology.

Job Responsibilities

  • Coordinate creation of a visual design and theme for the intranet
  • Conduct research to understand intranet user needs
  • Manage the homepage to maintain a proper balance of content and tools
  • Oversee authoring and proper use of online channels for official company news
  • Lead projects to improve sections of the intranet or deliver new tools through the intranet
  • Monitor user-generated content for appropriateness
  • Monitor site analytics and report on key performance indicators (KPIs)
  • Ensure proper coordination between IT, intranet software vendors and Cree’s digital marketing team
  • Understand the basic technology platforms at play
  • Liaise with the IT Department and software vendors on technical questions of implementation and upgrades
  • Manage common administrative tasks in the intranet software, or liaise with IT staff around those tasks
  • Coordinate oversight and planning bodies, including leading overall content governance
  • Work closely with key stakeholders to understand their needs and involve them in planning and problem solving (including Communications, IT, HR, Risk and Legal, as well as executives and administrative staff)
  • Coordinate the efforts of distributed content-owner model
  • Involve users in structured design and planning activities
  • Communicate actively with all main stakeholder and user groups
  • Support intranet group owners in maintaining active communities
  • Support introductions and training, in concert with change management vendor, to users of all different levels (including average users, content owners, news authors, group owners)
  • Engage consultants as necessary for implementing certain development, planning and design activities
  • Maintain the intranet project budget

What you need for success:

  • 5-10 years of experience managing and implementing intranets or collaboration software
  • Basic understanding of the components of common web technology
  • Understanding of top level business strategies and organizational structures
  • Project management experience
  • Excellent interpersonal skills
  • Strong leadership skills to coordinate and facilitate activities with colleagues
  • Ability to handle sensitive and confidential situations with diplomacy
  • Highly experienced with Office applications, including word-processing, spreadsheet, and presentation software
  • High level of comfort with social software and other web-based technologies





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